Terms and Conditions


Upgrade and crossgrade purchases require you to enter your existing serial number during checkout.

Return Policy:

If you are not satisfied with your Boris FX Online Store purchase, please e-mail orders@borisfx.com for a Return Material Authorization (RMA) within 15 calendar days of the product receipt. Monthly subscriptions are excluded from any returns. For instructions on canceling a monthly subscription, click here


For full purchases, installer links and serial numbers will be emailed with your invoice. Upgrades and purchases that require manual order processing will be responded to no later than one business day. If you already have an installed Trial version, please use your serial number to activate. Need help?

License Instructions.

RLM Floating License Option for Continuum, Sapphire, and Mocha:

Sapphire, Mocha, and Continuum (BCC 10.0.5 and up) include Floating License support for Boris Continuum enterprise customers, using the same Reprise License Manager (RLM).

Legacy Renewals:

(Notice of Policy Change: Effective June 1st 2021)

Effective June 1, 2021, the following products will no longer be eligible for Boris FX Upgrade and Support Plan legacy renewals:

Continuum v10 and all prior releases

Sapphire v10 and all prior releases

Mocha v5 and all prior releases

Customers looking to upgrade any of the above mentioned licenses should reach out to sales@borisfx.com prior to June 1, 2021 to arrange an Upgrade and Support Plan legacy renewal or convert to a subscription.


Boris FX provides complimentary email and phone support for current versions of Continuum, Sapphire, Mocha Pro, and Silhouette within 12 months of your original date of purchase

To be eligible for support, all Boris FX customers users must have an active Upgrade and Support contract. If you are using version of any Boris FX product that is not the current public release and require support, please upgrade prior to filling out a support ticket. Customers with Continuum 11, Sapphire 11, and Mocha v6 will be subject to a Legacy Renewal fee in addition to the regular upgrade price. (See individual hosts for pricing.) Customer utilizing Continuum 10, Sapphire 10, and Mocha v5 and all prior releases will need to purchase a new standard license or monthly or annual subscription

Continuum Units and Premium Filters: Units and Premium Filters are eligible for 12 months of email support only. Software updates can be purchased as needed for an additional fee. (See individual units for pricing.)

Support options for after your complimentary year of support under your one year Upgrade and Support contract has expired: visit our Forums or renew your Upgrade and Support contract.

1 year of Free Upgrades:

Notice of Policy Change: Effective February 1, 2017

All recent purchases of standard licenses for Continuum, Sapphire, Mocha Pro and Silhouette come with a free 1 year contract for the Upgrade and Support plan, entitling you to any upgrades within 12 months of purchse date.

End User License Agreement

Taxes in the EU and UK

All prices on this website are shown exclusive of taxes, which are calculated at checkout based on your billing address. Boris FX is registered to collect VAT in the UK and EU. When you make a purchase in our online store from these regions, taxes will be applied to your order as follows.

VAT Registered Businesses in the EU

If you enter a valid VAT number from an EU member state on your account page or during checkout, you will not be charged VAT at the time of purchase. Instead, you account for VAT via the reverse charge mechanism. For further information, see https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_en.htm#outsidetheeubuyservices-1

Private Customers in the EU

You will be charged VAT at your local rate in accordance with the EU VAT regulations for supply of digital services. Our EU VAT number is EU372022261. For further information, see https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-services/electronically-supplied-services_en

Businesses and Private Customers in the UK

Following the end of the Brexit transition period, the UK has introduced VAT on digital services. As Boris FX is VAT registered in the UK and fulfils orders from our UK subsidiary, all sales from our website to UK customers are subject to VAT. Our UK VAT number is 794 3841 87. For further information, see https://www.gov.uk/guidance/the-vat-rules-if-you-supply-digital-services-to-private-consumers

If you have any questions about taxes on your order, please contact our sales team prior to purchasing.